Apartment Management

The basic types of services we would provide might vary, depending upon your needs and desires, but certainly would include the following:


Accounting and Financial Management

  • Collect rents promptly
  • Supervise and monitor receipts, journal entries, records of accounts, bank deposits, and collection of unpaid or slow-paying accounts
    • Maintain a property trust account at a federally insured bank
    • Make and record deposits upon receipt
    • Substantiate all disbursements by invoice, paid only after authorized approval by the on-site staff and property manager
    • Maintain cash balance in account daily
    • Establish necessary bookkeeping accounts with our fully computerized system
    • Provide monthly, easily understood financial statements to property owners
    • Prepare and monitor the annual budget
    • Maintain payroll and related records

Selection and Training of On-Site Staff

  • Determine an adequate staff size to properly operate and maintain the apartment community
  • Properly train staff to deal with administration, maintenance, and resident relations
  • Hire and train an imaginative and creative leasing staff
  • Encourage and provide on-going training and educational opportunities to keep current with industry trends and standards
  • Supervise all on-site employees

Lease Administration

  • Qualify and approve resident applications by checking references and reviewing background checks consisting of civil, credit and criminal history
  • Maintain good resident relations, increasing the probability of renewal leases
  • Conduct market surveys to insure competitive rental rates, increasing rents as the market allows


  • Negotiate and review all maintenance agreements and service contracts
  • Monitor maintenance response time (along with the on-site manager) to insure that maintenance requests are handled promptly (within 24 hours)
  • Inspect the property periodically to insure that it is being well-maintained
  • Create a preventative maintenance plan for equipment and systems
  • Oversee landscape management and contract supervision including snow removal

Professional Expertise

  • Knowledge of human resource procedures (hiring, training, supervision, benefits and dismissal of employees)
  • Knowledge of codes, laws, and ordinances relevant to apartment management including worker’s compensation, tax, and local ordinances
  • Knowledge of the insurance coverages available and appropriate for apartment communities
  • Request and negotiate bids, and approve contracts for services
  • Conduct weekly on-site inspections
  • Deal with complaints objectively and consistently with due process
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